Refund & Return Policy
Refund Policy
Clear guidelines on returns and refunds. Last Updated: March 16, 2026
Refund Eligibility
Order not properly delivered by the game provider
Service failed due to technical issues on our end
Duplicate transaction (within 30 days)
Refund request within 7 days of purchase
Non-Refundable Items
Delivered digital products (purchase completed)
Refund requests after 30 days
Promotional or discounted purchases
Purchases resulting from user error
Refund Process
1
Submit Request
Contact our support team with your order ID and proof of non-delivery within 7 days.
2
Verification
Our team will verify your claim with the game provider (1-2 business days).
3
Approval
Once approved, refund is initiated to your wallet (1-2 business days).
4
Credits Added
Refund credits appear in your account wallet instantly.
Important Notice
Refund timelines depend on the game provider's processing. We process all valid refunds within 2-3 business days. For delayed deliveries, please check with your game account first.
Need Help?
If you have questions about your refund or need assistance, our support team is ready to help 24/7.
Contact Support